AboutUs
  Support Services  
   
     
  IT Support  
 


Caerus IT Solutions was formed to offer cost-effective I.T. support to small and medium businesses.

We aim to be your I.T. support provider of choice, and can offer a wide range of customisable services to meet your needs. Our clients have access to our dynamic team who together provide them with everything a full I.T Department provides - but at a tiny fraction of the cost.

As with an internal I.T. department (or at least as one should be) we are focussed on enabling you to get on with your business with minimum hassle and expense, whilst also keeping you aware of how effective use of technology can assist your business.

We are also aware that businesses are not only 9-5 Monday-Friday. Our support service is available 24/7/365 as standard. We pride ourselves on being available when you need us - Outside core hours, our Support team waim to repond to calls within a few minutesAll support staff have pagers, mobile phones and laptops out of core hours and we aim to always respond to calls within a few minutes.

 
     
  Getting to know you.  
 


During an initial consultancy session our support staff will explore your business processes and work towards tailoring an I.T. support solution to exactly fit your needs. This is the foundation of our ability to providing professional, high quality, support service. We strongly believe that prevention is better than cure - the cost, stress and disruption caused by major IT problems can be considerable. This early investigation enables us to identify any areas of risk that may need to be addressed in order to ensure your I.T. is robust and stable.

Our team will distil the finding, produce a set of concise options and present this report for review.

 
     
  Cost Effective Quality Support  
 

We provide a very cost effective I.T. support service.

This is achieved because we employ technology effectively both internally and to our clients. (A good example of this is our remote support, which allows a good percentage of issues to be resolved quickly and more cheaply than an on-site visit)

Of course ecomomies of scale are also a very big factor in allowing us to keep the cost down.

Many companies offer a “support contract” that is reactive not proactive.

At Caerus IT Solutions we believe that a proactive approach is crucial to ensure minimal disruption and risk to business. A good example of this is "Backups". Most companies take backups - few check that everything they need is backed up and fewer still test restoring their data.

We have come across cases where this has resulted in loss of large amounts of crucial data. - e.g. A lecturer in dentistry who lost 6 years worth of lectures and lots of other vital data because his backups just contained the shortcuts to his files...

 
 
  What Proactive Support Includes  
 

This list is typical of the sort of proactive activities that can be carried out.

  • Backup check.
  • Checking hard disks for errors and space utilisation.
  • Diagnosing possible hardware issues.
  • Anti Virus check .
  • Anti Spyware check.
  • Firewall & security check.
  • Error log analysis.
  • Asset List.
  • Documentation of applications.
  • Documentation of system specifications.